Advanced Patient Services Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

Mercy Pediatrics - Scenic in Springfield, MO is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by handling patient interactions, administrative tasks, and delivering exceptional customer service.

Strong professionalism, clear communication, and the ability to manage multiple responsibilities are essential. The role emphasizes confidentiality, privacy, accuracy in data entry, and adherence to billing procedures.

Qualifications

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficient in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.

Responsibilities

• Manage patient interactions and inquiries to ensure smooth clinic operations.
• Handle administrative tasks and documentation with accuracy and efficiency.
• Provide exceptional customer service and maintain confidentiality in all interactions.

Skills

Medical terminology

Insurance and billing

Verbal and written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Education

High school diploma or equivalent

Tools

EMR systems

Basic computer skills

Job description

Mercy Pediatrics - Scenic in Springfield, MO is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by handling patient interactions, administrative tasks, and delivering exceptional customer service.

Strong professionalism, clear communication, and the ability to manage multiple responsibilities are essential. The role emphasizes confidentiality, privacy, accuracy in data entry, and adherence to billing procedures.