Advanced Patient Services Rep - Impactful Clinic Support

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Edmond (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Mercy is seeking an Advanced Patient Services Representative to manage patient interactions, handle administrative tasks, and deliver exceptional customer service to keep the clinic running smoothly.

The role requires professionalism, strong communication skills, and the ability to handle a variety of responsibilities efficiently. Mercy offers outstanding benefits including medical, dental, and vision coverage, paid time off, tuition support, and retirement plans for qualifying team members.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Responsibilities

• Manage patient interactions and administrative tasks.
• Provide exceptional customer service to patients and visitors.
• Maintain confidentiality and protect patient privacy.

Skills

Medical terminology

Communication skills

Data entry

Customer service

Attention to detail

Privacy and confidentiality

Adaptability

Problem resolution

Education

High school diploma or equivalent

Job description

Mercy is seeking an Advanced Patient Services Representative to manage patient interactions, handle administrative tasks, and deliver exceptional customer service to keep the clinic running smoothly.

The role requires professionalism, strong communication skills, and the ability to handle a variety of responsibilities efficiently. Mercy offers outstanding benefits including medical, dental, and vision coverage, paid time off, tuition support, and retirement plans for qualifying team members.