Advanced Patient Services Specialist

Mercy; Oklahoma City (OK); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy seeks an Advanced Patient Services Representative to manage patient interactions, handle administrative tasks, and deliver exceptional customer service in a fast-paced clinic environment. The role requires professionalism, solid communication skills, and a commitment to privacy and accuracy.

Responsibilities include data entry, scheduling, and resolving patient inquiries. The ideal candidate maintains composure under pressure and collaborates with healthcare staff to ensure smooth

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Responsibilities

• Manage patient interactions and administrative tasks.
• Provide exceptional customer service to patients and visitors.
• Enter patient information accurately and schedule appointments while maintaining confidentiality.
• Handle inquiries and concerns with tact and diplomacy.
• Maintain professionalism under pressure and adapt to changing situations.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal & written communication

Data entry & word processing

Customer service

Confidentiality & privacy

Professionalism under pressure

Problem resolution

Education

High school diploma or equivalent

Job description

Mercy seeks an Advanced Patient Services Representative to manage patient interactions, handle administrative tasks, and deliver exceptional customer service in a fast-paced clinic environment. The role requires professionalism, solid communication skills, and a commitment to privacy and accuracy.

Responsibilities include data entry, scheduling, and resolving patient inquiries. The ideal candidate maintains composure under pressure and collaborates with healthcare staff to ensure smooth