Advanced Patient Services Rep — Elevate Care & Experience

Mercy; Pittsburg (KS); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

Tuition support

Retirement match

Job summary

Mercy is seeking an Advanced Patient Services Representative to help ensure smooth clinic operations by handling patient interactions and administrative duties with professionalism. The role emphasizes strong communication, confidentiality, and accuracy in data entry and scheduling.

Essential qualifications include a high school diploma or equivalent and competency in patient service procedures as verified by leadership.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Responsibilities

• Manage patient interactions, administrative tasks, and provide exceptional customer service.
• Schedule appointments and handle clerical duties with accuracy.
• Communicate professionally with patients, healthcare professionals, and staff, ensuring privacy and compliance.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal and written communication

Data entry

Office software

Customer service

Confidentiality

Working under pressure

Problem resolution

Education

High school diploma or equivalent

Job description

Mercy is seeking an Advanced Patient Services Representative to help ensure smooth clinic operations by handling patient interactions and administrative duties with professionalism. The role emphasizes strong communication, confidentiality, and accuracy in data entry and scheduling.

Essential qualifications include a high school diploma or equivalent and competency in patient service procedures as verified by leadership.