Senior Patient Service Lead – Front Desk

Howard University; Washington (District of Columbia); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off & holidays

403(b) with company match

Tuition reimbursement

Career advancement

Commuter benefits

Wellness programs

Vibrant culture

Job summary

Howard University’s Talent Acquisition department seeks a patient-focused professional to support the Faculty Practice Plan, providing front-desk and billing support, scheduling appointments, insurance verification, and assisting patients and staff to ensure efficient operations.

You will train Patient Service Representatives, implement front office processes, and help improve customer service while maintaining compliance with university policies and payer requirements.

Qualifications

• Associate's Degree and 2-4 years of general work experience.
• Knowledge of medical terminology, CPT and ICD-9 Coding.
• Ability to effectively present information one-on-one and in small groups.
• Ability to perform basic math functions and interpret data.

Responsibilities

• Develop policies and procedures for scheduling appointments, new patients, special problems and emergencies.
• Serve as Team Lead for Patient Service Representatives I & II and train staff.
• Ensure patient appointments are scheduled with urgency in mind and compliant with policies.
• Implement front office processes: appointment confirmation, IDX registration, insurance verification, and co-pay collection.
• Assist Providers/Cost Center Members with completion of super bills and coding on submitted charges.
• Promote customer service and address department-wide issues to improve satisfaction.

Skills

Medical terminology

CPT/ICD-9 Coding

Patient communication

Office software

Billing knowledge

Education

Associate's Degree

Job description

Howard University’s Talent Acquisition department seeks a patient-focused professional to support the Faculty Practice Plan, providing front-desk and billing support, scheduling appointments, insurance verification, and assisting patients and staff to ensure efficient operations.

You will train Patient Service Representatives, implement front office processes, and help improve customer service while maintaining compliance with university policies and payer requirements.