Patient Services Associate - Flexible Schedule

The Howard University; United States; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Paid holidays

Flexible work arrangements

403(b) with company match

Tuition reimbursement

Career development

Job summary

The Howard University Hospital Faculty Practice Plan seeks a patient-focused front desk coordinator to greet patients, schedule appointments, verify insurance, and support front office operations. You will interact with patients, clinicians, and staff, ensuring smooth check-in and check-out processes in a fast-paced healthcare setting.

Strong communication and organizational skills are essential, along with experience using scheduling systems and handling payments.

Qualifications

• High School diploma or GED required with 1–3 years general work experience, AA/AS may substitute for 4 years of experience.
• Experience greeting, scheduling, and guiding patients; strong customer service skills.
• Ability to verify insurance, collect payments, and use Axium scheduling system.

Responsibilities

• Greet and direct patients for appointments, referrals, and information with strong customer service.
• Answer phones, take messages, screen calls, and schedule appointments in Axium.
• Verify insurance eligibility and assist in collecting payments and copays.
• Prepare patients for visits with instructions and reminders; support front office processes.

Skills

Customer service

Appointment scheduling

Phone etiquette

Communication skills

Time management

Education

High School diploma or GED

Tools

Axium system

Job description

The Howard University Hospital Faculty Practice Plan seeks a patient-focused front desk coordinator to greet patients, schedule appointments, verify insurance, and support front office operations. You will interact with patients, clinicians, and staff, ensuring smooth check-in and check-out processes in a fast-paced healthcare setting.

Strong communication and organizational skills are essential, along with experience using scheduling systems and handling payments.