Patient Access & Scheduling Specialist

HU101 The Howard University; United States; On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Health & Wellness benefits

Paid time off & holidays

Tuition reimbursement

Career development

Wellness programs

Commuter benefits

Job summary

Howard University Hospital Faculty Practice Plan is seeking a friendly front desk/appointment coordinator to support patients, staff, and faculty. You will greet patients, schedule appointments, answer calls, and provide clear instructions for visits.

The role emphasizes courteous customer service, accurate insurance verification, timely billing, and coordination with the business office to resolve balances. A high school diploma and 1–3 years of general work experience are required.

Qualifications

• High School diploma or GED and 1–3 years of general work experience.
• AA/AS may be substituted for 4 years of required work experience.
• A BA/BS may be substituted for up to 4 years of work experience.

Responsibilities

• Greets and directs patients for appointments, referrals, and general information utilizing excellent and effective customer service skills.
• Answers telephones, screens calls as directed, takes messages, and schedules appointments utilizing the computerized scheduling system.
• Also, confirms appointments and provides patient instructions verbally or in writing in order for patients to prepare for appointments.
• Ensures that patients are handled consistently and scheduled for appointments in a manner that recognizes the urgency of their needs and complaints.
• Implements effective front office business processes that will result in improved financial performance and will preserve or improve current customer service levels.
• Works with patients and the business office on unpaid balances from previous visits prior to scheduling subsequent appointments.
• Verifies insurance eligibility and assists in collecting payments.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Organizational skills

Mathematical ability

Computer literacy

Education

High School diploma or GED

AA/AS may substitute for 4 years of experience

BA/BS may substitute for up to 4 years of experience

Tools

Axium scheduling system

Insurance verification software

Job description

Howard University Hospital Faculty Practice Plan is seeking a friendly front desk/appointment coordinator to support patients, staff, and faculty. You will greet patients, schedule appointments, answer calls, and provide clear instructions for visits.

The role emphasizes courteous customer service, accurate insurance verification, timely billing, and coordination with the business office to resolve balances. A high school diploma and 1–3 years of general work experience are required.