Patient Service Advocate | Front Desk Scheduling (Flexible)

The Howard University; United States; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness benefits

Paid time off (PTO) and holidays

403(b) with company match

Tuition reimbursement and career paths

Wellness programs and commuter perks

Vibrant company culture

Job summary

Howard University Hospital Faculty Practice Plan seeks a front desk representative to welcome patients, guide appointments, and provide information with professional courtesy. You will verify insurance, handle scheduling in Axium, and assist with payments at the point of service.

The role requires strong communication and clerical accuracy in a busy healthcare front office; prior exposure to patient billing is a plus. This on-site position offers comprehensive benefits and growth opportunities.

Qualifications

• High School diploma or GED required with 1-3 years of general work experience.
• AA/AS may substitute for 4 years of experience.
• BA/BS may substitute for up to 4 years of experience.

Responsibilities

• Greets and directs patients for appointments, referrals, and general information with excellent customer service.
• Answers calls, screens messages, and schedules appointments using the Axium system.
• Verifies insurance eligibility and collects payments at point of service.
• Manages front office processes to improve financial performance and patient flow.

Skills

Customer service

Communication

Clerical skills

Basic math

Computer skills

Education

High School diploma or GED

Tools

Axium scheduling system

Job description

Howard University Hospital Faculty Practice Plan seeks a front desk representative to welcome patients, guide appointments, and provide information with professional courtesy. You will verify insurance, handle scheduling in Axium, and assist with payments at the point of service.

The role requires strong communication and clerical accuracy in a busy healthcare front office; prior exposure to patient billing is a plus. This on-site position offers comprehensive benefits and growth opportunities.