Patient Services Coordinator | Front Desk & Scheduling

Howard University; Washington, Baltimore (District of Columbia, MD); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness

Work-Life Balance

Financial Wellness

Professional Development

Additional Perks

Job summary

Howard University Hospital Faculty Practice Plan is hiring to support patient and Staff services. The role focuses on greeting patients, scheduling appointments, and handling insurance coordination with accuracy and courtesy.

The incumbent will verify eligibility, collect copays, and assist in maintaining smooth front office operations in a clinical environment. A High School diploma or GED is required, with potential substitutions for higher experience levels.

Qualifications

• Customer service experience required, with strong communication skills.
• Ability to greet and direct patients, schedule appointments, and provide patient instructions.
• Experience verifying insurance and collecting copays or balances.

Responsibilities

• Greets and directs patients for appointments and information with excellent customer service.
• Answers phones, screens calls, takes messages, and schedules appointments using the scheduling system.
• Ensures patient appointments are scheduled based on urgency and patient needs.
• Implements front office processes to support financial performance and service levels, including registration, insurance verification, pre-authorizations, and copay collection.
• Works with patients and business office on unpaid balances prior to scheduling subsequent visits.
• Verifies insurance eligibility and assists in collecting payments.
• Performs other related duties as assigned.

Skills

Customer service

Front desk operations

Communication

Education

High School diploma or GED

AA/AS may substitute for 4 years experience

BA/BS may substitute for up to 4 years experience

Tools

Axium system

Job description

Howard University Hospital Faculty Practice Plan is hiring to support patient and Staff services. The role focuses on greeting patients, scheduling appointments, and handling insurance coordination with accuracy and courtesy.

The incumbent will verify eligibility, collect copays, and assist in maintaining smooth front office operations in a clinical environment. A High School diploma or GED is required, with potential substitutions for higher experience levels.