Patient Services Representative I - Front Desk & Scheduling

Howard University College of Medicine; Town of Howard, Northern (WI, KY); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

PTO

Paid holidays

Flexible work arrangements

Health insurance

Job summary

Howard University Hospital Faculty Practice Plan in Wisconsin is seeking an administrative front desk professional. You will greet patients, schedule appointments, verify insurance, and manage payments to support efficient patient flow.

Strong communication and computer skills are essential. This role involves coordinating with the business office and clinical staff to ensure timely, accurate patient care and scheduling processes.

Qualifications

• High School diploma or GED required. AA/AS may be substituted for up to 4 years of experience.
• Ability to greet, screen, and direct patients with excellent customer service.
• Proficiency with scheduling, insurance verification, and basic math for payments.

Responsibilities

• Greets and directs patients for appointments, referrals, and general information with excellent customer service.
• Answers phones, screens calls, takes messages, and schedules appointments in the Axium system.
• Verifies insurance eligibility and assists in collecting payments; manages time-of-service collections.

Skills

Customer service

Communication

Computer skills

Multitasking

Education

High School diploma or GED

Tools

Axium system

Scheduling system

Office software

Job description

Howard University Hospital Faculty Practice Plan in Wisconsin is seeking an administrative front desk professional. You will greet patients, schedule appointments, verify insurance, and manage payments to support efficient patient flow.

Strong communication and computer skills are essential. This role involves coordinating with the business office and clinical staff to ensure timely, accurate patient care and scheduling processes.