Patient Services Concierge – Front Desk

The Howard University; United States; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Flexible work arrangements

Tuition reimbursement

Career development

Commuter benefits

Job summary

Howard University Hospital Faculty Practice Plan seeks a front desk specialist to greet patients, verify appointments, and guide them through the scheduling process. You will handle calls, verify insurance, and collect copays, supporting front office operations with standard billing practices.

We expect strong communication, basic math, and computer skills to ensure smooth daily operations and a positive patient experience within a busy clinical setting.

Qualifications

• High School diploma or GED with 1–3 years general work experience.

Responsibilities

• Greet and direct patients for appointments and referrals.
• Answer phones, screen calls, schedule appointments using the scheduling system.
• Verify insurance eligibility and collect payments.
• Manage front office processes including patient registration and pre-authorizations.
• Assist with payment collections and outstanding balances.
• Represent dental faculty and maintain relations with staff and patients.
• Perform other related duties as needed.

Skills

Customer service

Communication skills

Basic math

Computer skills

Dental terminology knowledge

Education

High School diploma or GED

Tools

Axium system

Job description

Howard University Hospital Faculty Practice Plan seeks a front desk specialist to greet patients, verify appointments, and guide them through the scheduling process. You will handle calls, verify insurance, and collect copays, supporting front office operations with standard billing practices.

We expect strong communication, basic math, and computer skills to ensure smooth daily operations and a positive patient experience within a busy clinical setting.