Senior Patient Care & Scheduling Lead

Optum; Las Vegas (NM); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental Insurance

401(k) Savings Plan

Job summary

Optum is seeking a Senior Patient Care Coordinator to greet and register patients, collect payments, and schedule visits in a fast-paced clinic. The role emphasizes accuracy in demographics, eligibility, and billing while ensuring PCI compliance and excellent customer service. The position may require travel for audits and training.

The role includes on-call scheduling, collaboration with clinical staff, and support for KPIs and process improvements in a 24/7 clinic environment in Las Vegas, NV.

Qualifications

• High School Diploma or GED is required.
• 3+ years of customer service experience with strong in-person and phone communication.
• Intermediate proficiency with Microsoft Office applications.
• Preferred: 2+ years in healthcare including scheduling duties.
• 1+ years experience with electronic health records.
• 1+ years experience handling and triaging telephone calls on multi-line systems.
• Knowledge of medical terminology is advantageous.

Responsibilities

• Provide excellent customer service; address complaints and perform service recovery.
• Check in patients; verify demographics, PCP capture, and eligibility.
• Collect copays, handle cash, and ensure PCI compliance.
• Route calls and messages; schedule appointments as needed.
• Maintain reception area and support smooth patient flow with clinical staff.
• Assist with referrals and prior authorizations; prepare transfer packets.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma/GED

Tools

Electronic Health Records (EHR)

Job description

Optum is seeking a Senior Patient Care Coordinator to greet and register patients, collect payments, and schedule visits in a fast-paced clinic. The role emphasizes accuracy in demographics, eligibility, and billing while ensuring PCI compliance and excellent customer service. The position may require travel for audits and training.

The role includes on-call scheduling, collaboration with clinical staff, and support for KPIs and process improvements in a 24/7 clinic environment in Las Vegas, NV.