Patient Care Concierge & Scheduling Lead

Optum; Summerlin South (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental Insurance

401(k) Savings Plan

Education Reimbursement

Job summary

Optum is seeking a Senior Patient Care Coordinator in Las Vegas, NV. You will greet and register patients, process payments, and coordinate scheduling in a high-volume clinic operating 24/7. The role requires strong communication, oversight of patient flow, and collaboration with clinical staff.

Primary responsibilities include handling referrals, ensuring regulatory compliance, and supporting onboarding and training of new staff. Travel to other locations may be required for audits and training.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience with strong communication skills.
• Proficiency in Microsoft Office applications.

Responsibilities

• Provide excellent customer service and respond to complaints.
• Check in patients, collect payments, and ensure accurate demographic data.
• Manage reception, schedule appointments, and route calls.

Skills

Customer service

Communication skills

Microsoft Office

Phone handling

Education

High School Diploma/GED

Tools

EHR systems

Job description

Optum is seeking a Senior Patient Care Coordinator in Las Vegas, NV. You will greet and register patients, process payments, and coordinate scheduling in a high-volume clinic operating 24/7. The role requires strong communication, oversight of patient flow, and collaboration with clinical staff.

Primary responsibilities include handling referrals, ensuring regulatory compliance, and supporting onboarding and training of new staff. Travel to other locations may be required for audits and training.