Senior Patient Care Coordinator - Experience & Scheduling

Optum; Blue Diamond (KY); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Voluntary Benefits

Job summary

Optum is seeking a Senior Patient Care Coordinator in Las Vegas, NV to greet and register patients, collect copays, and coordinate scheduling. The role requires strong customer service skills and healthcare terminology knowledge, with hours as 4 10-hour shifts, including evenings and weekends.

Open 24/7 scheduling is determined by the supervisor and travel to other locations may be necessary for audits and training.

Qualifications

• High School Diploma/GED
• 3+ years of customer service experience
• Intermediate level of proficiency in Microsoft Office applications

Responsibilities

• Provide excellent customer service, responding to complaints and offering service recovery as needed
• Check in patients, ensuring accurate demographic entry, primary care physician (PCP) capture, and eligibility
• Collect copays, handle cash, enter charges, and maintain PCI compliance
• Handle and route incoming calls and messages. Schedule appointments as necessary
• Manage reception area and collaborate with clinical staff to ensure smooth patient flow
• Lead without authority and act as super user for clinical applications and billing

Skills

Customer service

Communication

Scheduling

Phone etiquette

Medical terminology

Teamwork

Time management

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum is seeking a Senior Patient Care Coordinator in Las Vegas, NV to greet and register patients, collect copays, and coordinate scheduling. The role requires strong customer service skills and healthcare terminology knowledge, with hours as 4 10-hour shifts, including evenings and weekends.

Open 24/7 scheduling is determined by the supervisor and travel to other locations may be necessary for audits and training.