Senior Patient Care Coordinator & Scheduling Lead

Optum; Village of Sloan (NY); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options with HSAs

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Job summary

Optum, part of UnitedHealth Group, is hiring a Senior Patient Care Coordinator in Las Vegas to greet, register, and assist patients, manage appointments, and support clinical teams. The role involves handling payments, maintaining records, and ensuring smooth patient flow across locations.

The position requires a High School Diploma, 3+ years of customer service, and proficiency in MS Office. Travel to other sites may be needed; clinic hours include 4x10-hour shifts, with on-call coverage

Qualifications

• High School Diploma/GED.
• 3+ years of customer service experience.
• Intermediate level of proficiency in Microsoft Office applications.

Responsibilities

• Provide excellent customer service, responding to complaints and offering service recovery as needed
• Check in patients, ensuring accurate demographic entry, primary care physician (PCP) capture, and eligibility
• Collect copays, handle cash, enter charges, and maintain Payment Card Industry (PCI) compliance
• Handle and route incoming calls and messages. Schedule appointments as necessary
• Manage reception area and collaborate with clinical staff to ensure smooth patient flow
• Manage referrals and prior authorizations
• Prepare hospital transfer packets and facilitate associated phone calls
• Maintain records and logs for business reporting and regulatory compliance
• Assist in creating and facilitating clinic schedule, participating in on-call program
• Lead without authority and act as super user for clinical applications and subject matter expert for billing
• Assist in interviewing and new employee onboarding and training
• Help monitor key performance indicators (KPIs). Assist in implementing new processes and programs
• Ensure clinic is stocked with adequate supplies, ordering as necessary
• Accountable for business compliance audits and building safety inspections
• Ability to travel to other locations, as needed

Skills

Customer service

Communication

MS Office

Education

High School Diploma/GED

Job description

Optum, part of UnitedHealth Group, is hiring a Senior Patient Care Coordinator in Las Vegas to greet, register, and assist patients, manage appointments, and support clinical teams. The role involves handling payments, maintaining records, and ensuring smooth patient flow across locations.

The position requires a High School Diploma, 3+ years of customer service, and proficiency in MS Office. Travel to other sites may be needed; clinic hours include 4x10-hour shifts, with on-call coverage