Senior Patient Care Coordinator: Front Desk & Scheduling

Optum; Winchester (VA); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Medical Plan options

Dental, Vision, Life & AD&D Insurance

Short-term disability

Long-Term Disability coverage

401(k) Savings Plan

Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum is seeking a Senior Patient Care Coordinator for a Las Vegas, NV clinic. You will greet and register patients, instruct and schedule them, and post cash payments while maintaining accurate demographics and eligibility.

The role supports a 24/7 operation with on-call duties. Responsibilities include delivering excellent service, handling referrals and authorizations, coordinating with clinical staff, and ensuring regulatory compliance.

Qualifications

• High School Diploma/GED required.
• 3+ years of customer service experience with strong communication in person and by phone.
• Intermediate proficiency in Microsoft Office applications.

Responsibilities

• Provide excellent customer service and respond to complaints with service recovery.
• Check in patients, ensure accurate demographics and PCP capture, verify eligibility.
• Collect copays, handle cash, enter charges, and maintain PCI compliance.
• Handle and route calls; schedule appointments as needed.
• Collaborate with clinical staff to ensure smooth patient flow.
• Manage referrals and prior authorizations.
• Prepare hospital transfer packets and coordinate related calls.
• Maintain records for business reporting and regulatory compliance.
• Assist in clinic scheduling and on-call program participation.
• Serve as super user for clinical applications and billing knowledge.
• Assist with interviewing and onboarding new employees.
• Monitor KPIs and help implement new processes and programs.
• Ensure clinic is stocked with supplies and arrange orders as needed.

Skills

Customer service

Phone communication

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum is seeking a Senior Patient Care Coordinator for a Las Vegas, NV clinic. You will greet and register patients, instruct and schedule them, and post cash payments while maintaining accurate demographics and eligibility.

The role supports a 24/7 operation with on-call duties. Responsibilities include delivering excellent service, handling referrals and authorizations, coordinating with clinical staff, and ensuring regulatory compliance.