Senior Patient Care Concierge & Scheduling

Optum; Paradise (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

Optum is seeking a Senior Patient Care Coordinator for a Las Vegas clinic. You will greet and register patients, instruct and schedule visits, and manage cash payments while ensuring accurate demographics and PCP capture.

The role supports a 24/7 clinic with 4 ten-hour shifts, including evenings, weekends, and holidays. Travel to other locations for audits/training may be required in this dynamic, customer-focused environment.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience with strong communication.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide excellent customer service, addressing complaints and performing service recovery as needed.
• Check in patients with accurate demographics, PCP capture, and eligibility.
• Collect copays, handle cash, enter charges and ensure PCI compliance.
• Handle and route calls; schedule appointments as needed.
• Collaborate with clinical staff to ensure smooth patient flow and referrals.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma/GED

Tools

Electronic Health Records (EHR)

Scheduling systems

Job description

Optum is seeking a Senior Patient Care Coordinator for a Las Vegas clinic. You will greet and register patients, instruct and schedule visits, and manage cash payments while ensuring accurate demographics and PCP capture.

The role supports a 24/7 clinic with 4 ten-hour shifts, including evenings, weekends, and holidays. Travel to other locations for audits/training may be required in this dynamic, customer-focused environment.