Elite Patient Care Coordinator | 24/7 Scheduling & Support

Optum; Enterprise (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Medical Plan options

Dental insurance

Vision insurance

Life & AD&D Insurance

Short-term disability

Long-Term Disability

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Job summary

Optum is seeking a Senior Patient Care Coordinator to greet and register patients, manage scheduling, and handle financial transactions in a fast-paced clinic environment in Las Vegas, NV. The role includes ensuring accurate demographic data, insurance and PCP capture, and coordinating referrals and authorizations.

Open 24/7 clinic hours with a supervisor-determined schedule (4 ten-hour shifts, evenings/weekends). Travel to other locations may be required for audits and training.

Qualifications

• High School Diploma or GED is required.
• 3+ years of customer service experience with strong communication in person and over the phone.
• Preferred 2+ years in healthcare, including scheduling; 1+ years of experience handling and triaging telephone lines and using EHRs.

Responsibilities

• Greet and register patients promptly and courteously.
• Check in patients, capture demographics, PCP, and eligibility.
• Collect copays, handle cash, and ensure PCI compliance.
• Schedule appointments and manage clinic operations.
• Coordinate referrals and prior authorizations.
• Prepare transfer packets and facilitate related calls.
• Maintain records for regulatory compliance and reporting.
• Assist in onboarding and training new staff and monitoring KPIs.

Skills

Customer service

Communication

Teamwork

Time management

Multitasking

Education

HS Diploma/GED

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Optum is seeking a Senior Patient Care Coordinator to greet and register patients, manage scheduling, and handle financial transactions in a fast-paced clinic environment in Las Vegas, NV. The role includes ensuring accurate demographic data, insurance and PCP capture, and coordinating referrals and authorizations.

Open 24/7 clinic hours with a supervisor-determined schedule (4 ten-hour shifts, evenings/weekends). Travel to other locations may be required for audits and training.