Senior Patient Care Navigator

Optum; Whitney (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid time off and holidays

Medical/Dental/Vision benefits

401(k) and stock purchase plan

Job summary

Optum is seeking a Senior Patient Care Coordinator in Las Vegas, NV to greet and register patients, handle scheduling, and process payments. The role involves direct patient interaction, coordinating with clinical staff, and ensuring accurate data and PCI compliance.

The position requires a High School Diploma/GED and 3+ years of customer service experience, with preferred healthcare scheduling and EHR exposure. 24/7 clinic hours and travel to other locations may be required.

Qualifications

• High School Diploma/GED required.
• 3+ years of customer service experience with strong communication both in person and via phone.
• Proficiency in Microsoft Office applications.

Responsibilities

• Provide excellent customer service and handle complaints with service recovery.
• Check in patients and ensure accurate demographic data and PCP capture.
• Collect copays, handle cash, enter charges, and ensure PCI compliance.
• Handle and route incoming calls and messages; schedule appointments as needed.
• Manage reception area and support clinical staff to maintain patient flow.
• Manage referrals and prior authorizations.
• Prepare hospital transfer packets and coordinate related calls.
• Maintain records and logs for reporting and regulatory compliance.
• Assist in creating clinic schedules and participate in on-call program.
• Serve as super user for clinical applications and billing knowledge.

Skills

Customer service

Communication

Phone skills

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum is seeking a Senior Patient Care Coordinator in Las Vegas, NV to greet and register patients, handle scheduling, and process payments. The role involves direct patient interaction, coordinating with clinical staff, and ensuring accurate data and PCI compliance.

The position requires a High School Diploma/GED and 3+ years of customer service experience, with preferred healthcare scheduling and EHR exposure. 24/7 clinic hours and travel to other locations may be required.