Senior Patient Care Lead 24/7 Clinic Support

Optum; Henderson (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Paid Time Off

Employee Discounts

Job summary

Optum is a global health services organization seeking a Senior Patient Care Coordinator in Las Vegas, NV. You will greet and register patients, handle check-ins, schedule appointments, and support billing and clinical workflows in a fast-paced, 24/7 environment.

Responsibilities include collecting copays, maintaining PCI compliance, coordinating with clinicians, and supporting onboarding and training. Travel to other locations may be required for audits and training.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience with strong communication in person and over the phone.
• Proficiency in Microsoft Office applications.
• Knowledge of medical terminology or healthcare environment a plus.

Responsibilities

• Greet and register patients in a prompt, pleasant, and helpful manner.
• Check in patients with accurate demographic data and PCP capture; verify eligibility.
• Collect copays, handle cash, and maintain PCI compliance.
• Schedule appointments and route calls/messages; support clinic operations.
• Collaborate with clinical staff to ensure smooth patient flow and referrals.
• Assist with onboarding and training of new employees; act as super user for clinical apps and billing.
• Monitor KPIs and help implement new processes.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Job description

Optum is a global health services organization seeking a Senior Patient Care Coordinator in Las Vegas, NV. You will greet and register patients, handle check-ins, schedule appointments, and support billing and clinical workflows in a fast-paced, 24/7 environment.

Responsibilities include collecting copays, maintaining PCI compliance, coordinating with clinicians, and supporting onboarding and training. Travel to other locations may be required for audits and training.