Senior Patient Care Navigator

Jobtome; Spring Valley (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan with HSA

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Voluntary Benefits

Job summary

UnitedHealth Group (Optum) in Las Vegas is seeking a Senior Patient Care Coordinator to greet and register patients, collect payments, and schedule visits while ensuring accurate demographics and PCP capture.

In this role you will coordinate referrals, prior authorizations, and transfers, support regulatory compliance, and collaborate with clinical staff to maintain a smooth patient flow in a 24/7 environment.

Qualifications

• High School Diploma/GED required.
• 3+ years of customer service experience with strong communication.
• Intermediate proficiency in Microsoft Office applications.

Responsibilities

• Provide excellent customer service and respond to complaints.
• Check in patients, capture demographics, PCP, and eligibility.
• Collect copays, handle cash, and ensure PCI compliance.
• Handle and route incoming calls and schedule appointments.
• Manage reception area and collaborate with clinical staff for smooth patient flow.
• Manage referrals and prior authorizations.
• Prepare hospital transfer packets and coordinate related calls.
• Maintain records and logs for reporting and regulatory compliance.
• Assist in clinic scheduling and participate in on-call program.
• Act as super user for clinical applications and billing.
• Assist in interviewing and onboarding of new employees.
• Monitor KPIs and help implement new processes and programs.
• Ensure clinic is stocked with supplies and manage orders.
• Support business audits and safety inspections.
• Travel to other locations as needed.

Skills

Communication skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

UnitedHealth Group (Optum) in Las Vegas is seeking a Senior Patient Care Coordinator to greet and register patients, collect payments, and schedule visits while ensuring accurate demographics and PCP capture.

In this role you will coordinate referrals, prior authorizations, and transfers, support regulatory compliance, and collaborate with clinical staff to maintain a smooth patient flow in a 24/7 environment.