Senior Referral Navigator: Patient Care & Coordination

Optum; Henderson (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Plan options

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

UnitedHealth Group, through Optum, invites you to join as a Senior Referral Navigator in Las Vegas. You’ll support patient scheduling, referral processing, prior authorizations, and coordinated care in a fast-paced environment.

This role emphasizes customer service excellence, data accuracy, and collaboration within the care team. The position is Monday–Friday, 8:00 am–5:00 pm, located at 2720 Tenaya Drive, Las Vegas.

Qualifications

• High School Diploma/GED or equivalent with 5+ years medical customer service experience.
• 3+ years of experience in a medical setting.
• Basic computer proficiency with Outlook, Excel and Word.

Responsibilities

• Respond to patient questions in person or by phone.
• Schedule patient office/infusion appointments.
• Process outbound referral orders.
• Obtain prior authorization for outbound referrals.
• Reschedule patient appointments due to cancellation.
• Back up call center for inbound calls.
• Ask patients for and/or assist with completing required paperwork.
• Accurately schedule and coordinate patient appointments for assigned clinics.
• Work in a high call volume environment meeting productivity and quality standards.
• Make patient follow-up calls to close gaps in care.
• Coordinate services/case management for non-episodic cases.
• Document patient interactions in logs/system.
• Explain and ensure understanding of patient care details.

Skills

Medical customer service

Medical setting experience

Computer proficiency (Outlook, Excel,

Education

High School Diploma or GED

Tools

Microsoft Outlook

Excel

Word

Job description

UnitedHealth Group, through Optum, invites you to join as a Senior Referral Navigator in Las Vegas. You’ll support patient scheduling, referral processing, prior authorizations, and coordinated care in a fast-paced environment.

This role emphasizes customer service excellence, data accuracy, and collaboration within the care team. The position is Monday–Friday, 8:00 am–5:00 pm, located at 2720 Tenaya Drive, Las Vegas.