Senior Patient Care Navigator

UnitedHealth Group; Las Vegas (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Stock Purchase Plan

Job summary

UnitedHealth Group is seeking a Senior Patient Care Coordinator in Las Vegas to greet and register patients, manage scheduling, and handle payments. You will work with clinical staff to ensure smooth patient flow and participate in onboarding and training activities.

The role requires a High School Diploma or GED, 3+ years of customer service, and intermediate Microsoft Office skills. Open 24/7 shift patterns may apply, with travel to other locations as needed.

Qualifications

• High School Diploma or GED.
• 3+ years of customer service experience with strong communication in person and via phone.
• Proficiency in Microsoft Office applications (intermediate).

Responsibilities

• Provide excellent customer service, responding to complaints and offering service recovery as needed.
• Check in patients, ensuring accurate demographic entry, PCP capture, and eligibility.
• Collect copays, handle cash, enter charges, and maintain PCI compliance.
• Handle and route incoming calls and messages. Schedule appointments as necessary.
• Manage reception area and collaborate with clinical staff to ensure smooth patient flow.
• Manage referrals and prior authorizations.
• Prepare hospital transfer packets and facilitate associated phone calls.
• Maintain records and logs for business reporting and regulatory compliance.
• Assist in creating and facilitating clinic schedule, participating in on-call program.
• Lead without authority and act as super user for clinical applications and billing.
• Assist in interviewing and new employee onboarding and training.
• Help monitor KPIs. Assist in implementing new processes and programs.
• Ensure clinic is stocked with adequate supplies, ordering as necessary.
• Accountable for business compliance audits and building safety inspections.
• Ability to travel to other locations, as needed.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

UnitedHealth Group is seeking a Senior Patient Care Coordinator in Las Vegas to greet and register patients, manage scheduling, and handle payments. You will work with clinical staff to ensure smooth patient flow and participate in onboarding and training activities.

The role requires a High School Diploma or GED, 3+ years of customer service, and intermediate Microsoft Office skills. Open 24/7 shift patterns may apply, with travel to other locations as needed.