Senior Patient Care Concierge — 24/7 Scheduling & Support

Jobtome; Blue Diamond (KY); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

Job summary

UnitedHealth Group is seeking a Senior Patient Care Coordinator to greet, register, and direct patients, manage scheduling, and handle payments at a Las Vegas clinic. The role includes leading clinic workflows, ensuring accurate demographic data and eligibility, and supporting billing with PCI-compliant processes.

The position requires a high school diploma or GED, 3+ years in customer service, and proficiency in Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience with strong communication in person and over the phone.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide excellent customer service and respond to complaints with service recovery.
• Check in patients, capture demographics, PCP, and eligibility.
• Collect copays, handle cash, enter charges and ensure PCI compliance.
• Schedule appointments and route messages; manage reception area.
• Coordinate referrals and prior authorizations; facilitate hospital transfers.

Skills

Customer service

Communication

Multitasking

Time management

Independent work

Education

High School Diploma/GED

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

UnitedHealth Group is seeking a Senior Patient Care Coordinator to greet, register, and direct patients, manage scheduling, and handle payments at a Las Vegas clinic. The role includes leading clinic workflows, ensuring accurate demographic data and eligibility, and supporting billing with PCI-compliant processes.

The position requires a high school diploma or GED, 3+ years in customer service, and proficiency in Microsoft Office.