Patient Care Coordinator — Front Desk & Scheduling

Optum; North Las Vegas (NV); In loco; USD 28.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Medical plan

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Short-term disability

Long-term disability

401(k) plan

Employee stock purchase plan

Education reimbursement

Employee discounts

Employee assistance program

Referral bonus

Descrizione del lavoro

Optum is seeking a Senior Patient Care Coordinator in Las Vegas, NV. The role greets and registers patients, collects copays, and coordinates scheduling and referrals, with emphasis on accurate demographics, PCP capture, and PCI compliance.

The position requires 3+ years of customer service, strong communication, and familiarity with electronic health records. Clinic hours include 24/7 operations; travel to other locations may be required.

Competenze

• High School Diploma/GED required.
• 3+ years of customer service experience with strong communication in person and via phone.
• Intermediate proficiency in Microsoft Office applications.

Mansioni

• Provide excellent customer service, responding to complaints and offering service recovery as needed.
• Check in patients, ensuring accurate demographic entry, PCP capture, and eligibility.
• Collect copays, handle cash, enter charges, and ensure PCI compliance.
• Handle and route incoming calls and messages; schedule appointments as necessary.
• Manage reception area and collaborate with clinical staff to ensure smooth patient flow.
• Manage referrals and prior authorizations.
• Prepare hospital transfer packets and facilitate related calls.
• Maintain records and logs for reporting and regulatory compliance.
• Assist in creating and facilitating clinic schedule and on-call program.
• Lead without authority and act as super user for clinical applications and billing.
• Assist in interviewing and onboarding new employees.
• Help monitor KPIs and implement new processes.
• Ensure clinic is stocked with supplies and order as needed.
• Support audits and safety inspections; travel to other locations as needed.

Formazione

High School Diploma/GED

Strumenti

Microsoft Office

Descrizione del lavoro

Optum is seeking a Senior Patient Care Coordinator in Las Vegas, NV. The role greets and registers patients, collects copays, and coordinates scheduling and referrals, with emphasis on accurate demographics, PCP capture, and PCI compliance.

The position requires 3+ years of customer service, strong communication, and familiarity with electronic health records. Clinic hours include 24/7 operations; travel to other locations may be required.