Senior Referral Navigator — Patient Care & Coordination Lead

Optum; Spring Valley (NV); On-site; USD 28,000 - 50,000; Full time

Job summary

Optum seeks a Senior Referral Navigator in Las Vegas to join our clinical support team. You will coordinate referrals, authorizations, scheduling, and documentation, ensuring high-quality service for members and providers.

Responsibilities include coordinating care, managing referrals, and maintaining accurate records while upholding Lean processes to meet financial and clinical goals. Monday–Friday, 8:00 am to 5:00 pm, located at 2720 Tenaya Drive, Las Vegas, NV 89128.

Qualifications

• High School Diploma or equivalent required.
• 5+ years of medical customer service experience.
• 3+ years of experience in a medical setting.
• Intermediate computer proficiency including Outlook, Excel, and Word.

Responsibilities

• Respond to patient questions in person or over the phone.
• Schedule patient office/infusion appointments.
• Process all outbound referral orders and obtain prior authorization.
• Reschedule patient appointments as needed and back up call center for inbound calls.
• Document patient interactions in appropriate systems/logs and ensure data accuracy.

Skills

Medical customer service

Medical setting experience

Computer proficiency (Outlook, Excel,

Education

High School Diploma/GED or equivalent

Tools

Outlook

Excel

Word

Job description

Optum seeks a Senior Referral Navigator in Las Vegas to join our clinical support team. You will coordinate referrals, authorizations, scheduling, and documentation, ensuring high-quality service for members and providers.

Responsibilities include coordinating care, managing referrals, and maintaining accurate records while upholding Lean processes to meet financial and clinical goals. Monday–Friday, 8:00 am to 5:00 pm, located at 2720 Tenaya Drive, Las Vegas, NV 89128.