Senior Patient Care Navigator

Jobtome; Boulder City (MO); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off + Holidays

Medical Plan Options

Dental & Vision Insurance

Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

UnitedHealth Group in Las Vegas, NV seeks a Senior Patient Care Coordinator to greet and register patients, manage scheduling, and support billing and revenue processes. The role requires strong customer service, cash handling, eligibility checks, and collaboration with clinicians to ensure smooth patient flow.

The position involves on-site reception duties, on-call rotations, and potential travel to other locations for audits and training.

Qualifications

• High School Diploma/GED.
• 3+ years of customer service experience with strong communication both in person and via phone.
• Intermediate level of proficiency in Microsoft Office applications.
• 2+ years of related healthcare experience, including scheduling experience.
• 1+ years of experience with electronic health records.
• 1+ years of experience handling and triaging of telephone calls and a multi-system phone line.
• Knowledge of medical terminology.

Responsibilities

• Provide excellent customer service, responding to complaints and offering service recovery as needed.
• Check in patients, ensuring accurate demographic entry, primary care physician (PCP) capture, and eligibility.
• Collect copays, handle cash, enter charges, and maintain PCI compliance.
• Handle and route incoming calls and messages. Schedule appointments as necessary.
• Manage reception area and collaborate with clinical staff to ensure smooth patient flow.
• Manage referrals and prior authorizations.
• Prepare hospital transfer packets and facilitate associated phone calls.
• Maintain records and logs for business reporting and regulatory compliance.

Skills

Customer service

Communication

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

UnitedHealth Group in Las Vegas, NV seeks a Senior Patient Care Coordinator to greet and register patients, manage scheduling, and support billing and revenue processes. The role requires strong customer service, cash handling, eligibility checks, and collaboration with clinicians to ensure smooth patient flow.

The position involves on-site reception duties, on-call rotations, and potential travel to other locations for audits and training.