Senior Patient Care Navigator

Optum; Falcon (MS); Presencial; USD 28.000 - 50.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid time off

Medical plan

Dental insurance

401(k) Savings Plan

Education reimbursement

Employee discounts

Employee assistance program

Employee referral bonus

Voluntary benefits

Resumo da vaga

Optum is hiring a Senior Patient Care Coordinator in Colorado Springs to support the care team and ensure smooth patient flow. You will greet patients, verify insurance, handle preauthorizations, collect payments, and assist with scheduling and records management.

The role emphasizes Lean processes, excellent customer service, and collaboration with providers. Strong communication and multitasking are essential in a fast-paced environment.

Qualificações

• High School Diploma / GED.
• 2+ years of customer service or healthcare related experience.
• Proficiency in MS Word, Excel, and Outlook.

Responsabilidades

• Greets patients and manages wait time to improve flow.
• Check-in/out tasks including insurance verification and preauthorizations.
• Collects payments and manages receipts per policy.
• Lead other team members and coordinate care team activities.
• Answer phone calls, schedule appointments, and triage inquiries.
• Maintain medical records and ensure proper logging and filing.

Conhecimentos

Customer service

Healthcare experience

Multitasking

Communication skills

Formação

High School Diploma / GED

Ferramentas

MS Word

Excel

Outlook

Descrição da vaga

Optum is hiring a Senior Patient Care Coordinator in Colorado Springs to support the care team and ensure smooth patient flow. You will greet patients, verify insurance, handle preauthorizations, collect payments, and assist with scheduling and records management.

The role emphasizes Lean processes, excellent customer service, and collaboration with providers. Strong communication and multitasking are essential in a fast-paced environment.