Patient Care Lead & Scheduler

Optum; Franktown (VA); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

Optum is seeking a Senior Patient Care Coordinator in the Colorado Springs area to support the care team, ensure smooth patient flow, and uphold Lean processes. This role emphasizes excellent customer service and efficient handling of financial and clinical tasks.

The position involves Monday–Friday hours, interaction with multiple care team members, and opportunities for professional growth within a values-driven organization.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service or healthcare experience.
• Intermediate proficiency in MS Word, Excel, and Outlook.

Responsibilities

• Greets patients and manages check-in/check-out tasks.
• Verifies insurance and completes pre-authorizations or precertifications.
• Collects co-payments and manages cashier processes.
• Leads other team members and coordinates scheduling.
• Maintains medical records and corresponding logs.
• Answers phones, schedules appointments, and triages inquiries.

Skills

Customer service

Healthcare experience

Leadership

Scheduling

Phone triage

EMR knowledge

Bilingual in Spanish and English

Education

High School Diploma / GED

Tools

MS Word

Excel

Outlook

Job description

Optum is seeking a Senior Patient Care Coordinator in the Colorado Springs area to support the care team, ensure smooth patient flow, and uphold Lean processes. This role emphasizes excellent customer service and efficient handling of financial and clinical tasks.

The position involves Monday–Friday hours, interaction with multiple care team members, and opportunities for professional growth within a values-driven organization.