Senior Patient Care Coordinator — Lead & Schedule

Optum; Larkspur (CA); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum in Colorado Springs, CO is seeking a Senior Patient Care Coordinator to support the care team, ensuring smooth check-in/out, insurance verification, and exceptional patient service. You will help the team meet financial, clinical and service goals while upholding Lean processes.

Hours are Monday through Friday, 8am-5pm. The role offers stepping-stone leadership opportunities and a pathway to broader health-care support roles in a values-driven organization.

Qualifications

• High School Diploma or GED.
• 2+ years in customer service or healthcare.
• Proficient in MS Word, Excel, Outlook; able to use multiple web apps.
• 1+ year leadership experience.
• 1+ year scheduling experience in healthcare.
• 1+ year handling and triaging multi-line calls.
• Knowledge of EMR software.
• Bilingual in Spanish and English.

Responsibilities

• Greets patients as they arrive and manages wait time.
• Check-in/check-out tasks including insurance verification and pre-authorizations.
• Collects co-payments, co-insurance, and deductibles and issues receipts.
• Manages cashier box and daily deposits.
• Leading other team members and coordinating tasks.
• Answers phones and schedules appointments.
• Maintains medical records and prepares for scheduling.

Skills

Leadership

Scheduling

Phone triage

Bilingual Spanish/English

Customer service

Education

High School Diploma / GED

Tools

EMR software

Job description

Optum in Colorado Springs, CO is seeking a Senior Patient Care Coordinator to support the care team, ensuring smooth check-in/out, insurance verification, and exceptional patient service. You will help the team meet financial, clinical and service goals while upholding Lean processes.

Hours are Monday through Friday, 8am-5pm. The role offers stepping-stone leadership opportunities and a pathway to broader health-care support roles in a values-driven organization.