Senior Patient Care Navigator & Team Lead

Optum; Yoder (WY); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental/Vision insurance

401(k) plan

Education assistance

Job summary

Optum is seeking a Senior Patient Care Coordinator to support the care team, deliver excellent customer service, and help meet financial, clinical, and service goals. This role emphasizes Lean processes and collaboration across the care team.

Hours are Monday–Friday 8am–5pm at the Colorado Springs location. Responsibilities include patient check-in/out, insurance verification, scheduling, cash handling, and coordinating with providers to ensure smooth operations.

Qualifications

• Must have a High School Diploma or GED.
• At least 2+ years in customer service or healthcare-related roles.
• Proficient with MS Word, Excel and Outlook; able to use multiple web applications.
• Preferred: leadership experience and scheduling in a healthcare setting; knowledge of EMR software; bilingual in Spanish and English.

Responsibilities

• Greet patients and manage wait times.
• Complete check-in/out tasks including insurance verification and pre-authorizations.
• Collect co-pays and manage cashier deposits.
• Lead other team members and supervise scheduling.
• Answer phones, schedule appointments, and triage patient inquiries.
• Manage medical records and ensure proper filing and logging.

Skills

Customer service

Healthcare experience

MS Word

Excel

Outlook

Leadership

Scheduling

Phone triage

EMR software

Bilingual (Spanish/English)

Education

High School Diploma / GED

Tools

MS Word

Excel

Outlook

EMR software

Job description

Optum is seeking a Senior Patient Care Coordinator to support the care team, deliver excellent customer service, and help meet financial, clinical, and service goals. This role emphasizes Lean processes and collaboration across the care team.

Hours are Monday–Friday 8am–5pm at the Colorado Springs location. Responsibilities include patient check-in/out, insurance verification, scheduling, cash handling, and coordinating with providers to ensure smooth operations.