Senior Patient Access & Care Coordinator

Optum; Calhan (CO); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision

Disability Insurance

401(k) Plan

Education reimbursement

Employee discounts

Employee Assistance

Job summary

Optum, a global health care organization, seeks a Senior Patient Care Coordinator to support care teams, deliver excellent customer service, and uphold Lean processes aligned with our mission.

Hours are Monday to Friday 8am–5pm at 6340 Barnes Rd, Colorado Springs, CO. You will greet patients, complete check-in/out tasks (insurance verification, preauthorizations), collect payments, and help lead the team while maintaining precise records.

Qualifications

• High School Diploma / GED is required.
• 2+ years of customer service or healthcare related experience.
• Proficiency in MS Word, Excel, and Outlook.

Responsibilities

• Greets patients upon arrival and manages wait time.
• Complete check-in and check-out tasks including insurance verification and preauthorizations.
• Collect co-payments, co-insurance, and deductibles and issue receipts.
• Manage cashier box and daily deposits according to company policies.
• Lead other members of the team.
• Process walk-in patients and visitors.
• Answer phones and schedule appointments.
• Maintain medical records and logs.

Skills

Customer service

Healthcare experience

Leadership

Scheduling

Telephone handling

EMR software knowledge

Spanish language

Education

High School Diploma / GED

Tools

MS Word

Excel

Outlook

Job description

Optum, a global health care organization, seeks a Senior Patient Care Coordinator to support care teams, deliver excellent customer service, and uphold Lean processes aligned with our mission.

Hours are Monday to Friday 8am–5pm at 6340 Barnes Rd, Colorado Springs, CO. You will greet patients, complete check-in/out tasks (insurance verification, preauthorizations), collect payments, and help lead the team while maintaining precise records.