Senior Patient Care Coordinator & Front Desk Lead

Optum; Penrose (CO); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental & Vision Insurance

401(k) Savings Plan

Job summary

Optum is seeking a Senior Patient Care Coordinator to support the care team and ensure smooth patient flow. The role emphasizes excellent customer service, adherence to Lean processes, and collaboration to meet clinical and service goals.

Hours are Monday through Friday, 8am-5pm, at our Colorado Springs location. You will handle check-in/out, insurance verification, and scheduling while maintaining strong relationships with patients and staff.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service or healthcare related experience.
• Proficiency with MS Word, Excel, and Outlook, and ability to use multiple web applications.

Responsibilities

• Greets patients as they arrive and manages wait time.
• Complete check-in and check-out tasks including insurance verification and pre-authorizations.
• Collects payments and manages cashier activities.
• Lead other team members and coordinate with care team.
• Answer calls, schedule appointments, and assist with inquiries.
• Maintain medical records and assist with documentation and logs.

Skills

Customer service

Healthcare experience

MS Word

MS Excel

MS Outlook

Phone etiquette

Education

High School Diploma / GED

Job description

Optum is seeking a Senior Patient Care Coordinator to support the care team and ensure smooth patient flow. The role emphasizes excellent customer service, adherence to Lean processes, and collaboration to meet clinical and service goals.

Hours are Monday through Friday, 8am-5pm, at our Colorado Springs location. You will handle check-in/out, insurance verification, and scheduling while maintaining strong relationships with patients and staff.