Senior Patient Care Navigator

Jobtome; Sedalia (MO); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Job summary

UnitedHealth Group in Colorado Springs is seeking a Senior Patient Care Coordinator to support the care team by completing essential check-in/out, verification, scheduling, and records management. You will deliver outstanding service while following Lean processes and supporting financial, clinical, and service goals.

Responsibilities include greeting patients, handling insurance verification, pre- authorizations, collecting payments, managing records, and coordinating with clinicians.

Qualifications

• High School Diploma / GED
• 2+ years of customer service or healthcare related experience
• Intermediate level of proficiency in MS Word, Excel, and Outlook, including the ability to use multiple web applications

Responsibilities

• Greets patients as they arrive and manages wait time
• Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
• Collects co-payments, co-insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Leading other members of the team
• Processes walk-in patients and visitors
• Answers phones and schedules appointments
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc
• Establish and maintain effective working relationships with patients, employees, and the public
• Demonstrates great depth of knowledge/skills in own function
• Sometimes acts as a technical resource to others in own function
• Proactively identifies solutions to non-standard requests
• Solves moderately complex problems on own
• Works with team to solve complex problems
• Plans, prioritizes, organizes and completes work to meet established objectives
• May coordinate work of other team members
• Performs all other related duties as assigned

Skills

Customer service

Healthcare experience

MS Word

Excel

Outlook

Education

High School Diploma / GED

Tools

EMR software

Job description

UnitedHealth Group in Colorado Springs is seeking a Senior Patient Care Coordinator to support the care team by completing essential check-in/out, verification, scheduling, and records management. You will deliver outstanding service while following Lean processes and supporting financial, clinical, and service goals.

Responsibilities include greeting patients, handling insurance verification, pre- authorizations, collecting payments, managing records, and coordinating with clinicians.