Senior Patient Experience & Care Coordinator

Jobtome; Calhan (CO); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

PTO & 8 holidays

Medical/Dental/Vision

401(k) Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Voluntary Benefits

Job summary

UnitedHealth Group’s Optum unit seeks a Senior Patient Care Coordinator in Colorado Springs to support care teams, ensure accurate check-ins, and deliver excellent customer service in a fast-paced environment. You will handle insurance verification, co-pays, scheduling, medical records, and act as a link between patients and providers while upholding Lean processes and organizational goals.

This full-time on-site role offers benefits and opportunities for growth within a diverse, mission-driven

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service or healthcare experience.
• Proficiency in MS Word, Excel, and Outlook.

Responsibilities

• Greet patients and manage wait times.
• Check-in/out tasks including insurance verification and preauthorization.
• Collect payments and manage receipts.
• Lead other team members.
• Schedule appointments and answer calls.
• Maintain medical records and logs.
• Coordinate with care team to support goals.
• Develop solutions for non-standard requests.

Skills

Customer service

Healthcare experience

Leadership

Scheduling

Phone triage

Bilingual Spanish

Education

High School Diploma / GED

Tools

MS Word

MS Excel

Outlook

EMR software

Job description

UnitedHealth Group’s Optum unit seeks a Senior Patient Care Coordinator in Colorado Springs to support care teams, ensure accurate check-ins, and deliver excellent customer service in a fast-paced environment. You will handle insurance verification, co-pays, scheduling, medical records, and act as a link between patients and providers while upholding Lean processes and organizational goals.

This full-time on-site role offers benefits and opportunities for growth within a diverse, mission-driven