Senior Patient Care Coordinator - Lead & Connect Care Team

Jobtome; Manitou Springs (CO); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off (PTO) & Holidays

Medical/Dental/Vision Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a Senior Patient Care Coordinator in Colorado Springs to support care teams, deliver excellent customer service, and ensure smooth patient flow. The role involves insurance verification, authorizations, scheduling, records management, and collaboration with providers and staff.

Hours are Monday–Friday, 8am–5pm at 6340 Barnes Rd, Colorado Springs, CO 80922. Strong communication and organizational skills, plus healthcare exposure, are preferred and bilingual abilities

Qualifications

• High School Diploma or GED is required.
• 2+ years of customer service or healthcare experience.
• Proficient in MS Word, Excel and Outlook with ability to use multiple web applications.
• Strong communication and organizational skills.
• Bilingual in Spanish and English is a plus.

Responsibilities

• Greets patients as they arrive and manages wait time.
• Complete check-in/check-out tasks including insurance verification, pre-authorizations and/or precertification.
• Collect co-payments and process receipts.
• Manage cashier box and daily deposits per policy.
• Lead other team members.
• Handle walk-in patients and visitors.
• Answer phones and schedule appointments.
• Manage medical records and ensure proper filing/scans.
• Process requests for medical records releases and maintain logs.
• Establish and maintain relationships with patients and staff.
• Identify solutions to non-standard requests and solve problems independently or with the team.

Skills

Customer service

Healthcare experience

MS Word/Excel/Outlook

Education

High School Diploma or GED

Tools

EMR software

Job description

UnitedHealth Group is seeking a Senior Patient Care Coordinator in Colorado Springs to support care teams, deliver excellent customer service, and ensure smooth patient flow. The role involves insurance verification, authorizations, scheduling, records management, and collaboration with providers and staff.

Hours are Monday–Friday, 8am–5pm at 6340 Barnes Rd, Colorado Springs, CO 80922. Strong communication and organizational skills, plus healthcare exposure, are preferred and bilingual abilities