Patient Care Coordination Lead

Jobtome; Green Mountain Falls (CO); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Job summary

UnitedHealth Group in Colorado Springs seeks a Senior Patient Care Coordinator to support the care team, ensure excellent customer service, and adhere to Lean processes while helping the organization meet financial, clinical and service goals.

The role includes coordinating check-ins/outs, insurance verification, payments, and medical records with strong teamwork and proactive problem solving. Hours are Monday–Friday, 8am–5pm, at 6340 Barnes Rd.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service or healthcare related experience.
• Intermediate level of proficiency in MS Word, Excel, and Outlook.

Responsibilities

• Greet patients and manage wait time.
• Complete check-in/check-out tasks including insurance verification and pre-authorizations.
• Collect payments and issue receipts; manage cashier box and deposits.
• Lead other team members and coordinate walk-in patients and scheduling.
• Answer phones, schedule appointments, and handle inquiries.
• Maintain and file medical records; process requests for records releases.

Skills

Customer service

Healthcare experience

MS Word

MS Excel

MS Outlook

Leadership

Scheduling in healthcare

Phone triage

EMR knowledge

Bilingual Spanish/English

Education

High School diploma or GED

Tools

EMR software

Job description

UnitedHealth Group in Colorado Springs seeks a Senior Patient Care Coordinator to support the care team, ensure excellent customer service, and adhere to Lean processes while helping the organization meet financial, clinical and service goals.

The role includes coordinating check-ins/outs, insurance verification, payments, and medical records with strong teamwork and proactive problem solving. Hours are Monday–Friday, 8am–5pm, at 6340 Barnes Rd.