Senior Patient Care Coordinator — Healthcare Ops Leader

Jobtome; Virginia; On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is hiring a Senior Patient Care Coordinator to support the care team, verify insurance, manage scheduling, and handle patient interactions. The role emphasizes Lean processes and delivering exceptional service while helping meet financial, clinical, and service goals.

Hours are Monday through Friday, 8am–5pm, at 6340 Barnes Rd, Colorado Springs, CO 80922. The position involves leading teammates, handling multi-system phone lines, and coordinating patient flow in a fast-paced

Qualifications

• High School Diploma / GED.
• 2+ years of customer service or healthcare related experience.
• Intermediate level of proficiency in MS Word, Excel, and Outlook, including the ability to use multiple web applications

Responsibilities

• Greets patients as they arrive and manages wait time
• Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
• Collects co-payments, co-insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Leading other members of the team
• Processes walk-in patients and visitors
• Answers phones and schedules appointments
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc
• Establish and maintain effective working relationships with patients, employees, and the public
• Demonstrates great depth of knowledge/skills in own function
• Sometimes acts as a technical resource to others in own function
• Proactively identifies solutions to non-standard requests
• Solves moderately complex problems on own
• Works with team to solve complex problems
• Plans, prioritizes, organizes and completes work to meet established objectives
• May coordinate work of other team members
• Performs all other related duties as assigned

Skills

Customer service

Healthcare experience

MS Word

MS Excel

MS Outlook

Education

High School Diploma / GED

Tools

EMR software

Job description

UnitedHealth Group is hiring a Senior Patient Care Coordinator to support the care team, verify insurance, manage scheduling, and handle patient interactions. The role emphasizes Lean processes and delivering exceptional service while helping meet financial, clinical, and service goals.

Hours are Monday through Friday, 8am–5pm, at 6340 Barnes Rd, Colorado Springs, CO 80922. The position involves leading teammates, handling multi-system phone lines, and coordinating patient flow in a fast-paced