Senior Patient Care Coordinator | Care Team Lead & Scheduling

Jobtome; Franktown (VA); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Voluntary Benefits (pet insurance, etc

Job summary

Optum is seeking a Senior Patient Care Coordinator to support the care team by completing established processes, verifying insurance, arranging pre-authorizations, and delivering excellent customer service.

You will greet patients, handle check-in/check-out, collect payments, manage medical records, answer phones, schedule visits, and coordinate with clinicians to ensure efficient, compassionate care while adhering to Lean principles.

Qualifications

• High School Diploma / GED required.
• 2+ years of customer service or healthcare experience.
• Proficient in MS Word, Excel, and Outlook.

Responsibilities

• Greet patients and manage wait times.
• Complete check-in and check-out tasks including insurance verification and pre-authorizations.
• Collect co-pays, co-insurance, and deductibles and issue receipts.
• Lead other team members.
• Schedule appointments and answer phones.
• Maintain medical records and related logs.
• Coordinate with care team to meet objectives.

Skills

Customer service

Healthcare knowledge

Leadership potential

Multitasking

Education

High School Diploma / GED

Tools

MS Word

MS Excel

MS Outlook

EMR software

Job description

Optum is seeking a Senior Patient Care Coordinator to support the care team by completing established processes, verifying insurance, arranging pre-authorizations, and delivering excellent customer service.

You will greet patients, handle check-in/check-out, collect payments, manage medical records, answer phones, schedule visits, and coordinate with clinicians to ensure efficient, compassionate care while adhering to Lean principles.