Patient Care & Scheduling Coordinator

Optum; San Marcos (CA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

Short-term disability and Long-Term 柳?

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum is seeking a Patient Service Representative to support efficient patient care through registration, insurance verification, and scheduling. This role handles payments, records, and coordination with clinic staff to ensure smooth daily operations.

Responsibilities include greeting patients, processing check-ins/outs, authorizations, and maintaining patient records, while delivering quality customer service in a fast-paced setting.

Qualifications

• High School Diploma/GED.
• 2+ years working in a medical environment.
• Intermediate proficiency with Microsoft applications.
• 1+ year of medical office work experience (preferred).
• ICD-10 and CPT coding knowledge (preferred).
• Experience with EMR computer applications (preferred).
• Working knowledge of medical terminology (preferred).

Responsibilities

• Greets patients as they arrive and manages wait time.
• Complete check-in and check-out tasks including insurance verification and pre-authorizations.
• Collect co-payments/coinsurance and issue receipts.
• Manage cashier box and daily deposits per policy.
• Process walk-in patients and answer phones.
• Schedule appointments and redirect calls as needed.
• Maintain medical records and logs; ensure documents are scanned/ filed.

Skills

ICD-10 coding

CPT coding

Medical terminology

Microsoft Office proficiency

Medical office experience

Education

High School Diploma/GED

Tools

EMR systems

Job description

Optum is seeking a Patient Service Representative to support efficient patient care through registration, insurance verification, and scheduling. This role handles payments, records, and coordination with clinic staff to ensure smooth daily operations.

Responsibilities include greeting patients, processing check-ins/outs, authorizations, and maintaining patient records, while delivering quality customer service in a fast-paced setting.