Senior Patient Care & Scheduling Navigator

Optum; Georgia; Sur place; USD 28 000 - 50 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Résumé du poste

Optum is hiring a Senior Patient Care Coordinator to greet and register patients, handle payments, and schedule visits. The role supports clinic operations 24/7, with travel to other locations for audits as needed.

You will work with clinical staff to ensure smooth patient flow and assist with referrals, authorizations, and training. Ideal candidates have 3+ years in customer service, strong communication, and proficiency with Microsoft Office; healthcare scheduling and EHR experience are

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience with strong communication skills.
• Intermediate proficiency in Microsoft Office.
• Preferred: 2+ years of healthcare experience including scheduling.
• Preferred: 1+ years of experience with electronic health records.

Responsabilités

• Provide excellent customer service and handle complaints with service recovery.
• Check in patients, capture demographics and PCP information, verify eligibility.
• Collect copays, handle cash, and ensure PCI compliance.
• Schedule appointments and route calls/messages as needed.
• Collaborate with clinical staff to ensure smooth patient flow.
• Assist with referrals, prior authorizations, and transfers.
• Maintain records and support regulatory reporting.
• Participate in onboarding and training of new staff.
• Support KPIs and help implement new processes.

Connaissances

Customer service

Communication skills

Microsoft Office

Attention to detail

Teamwork

Formation

High School Diploma/GED

Outils

Microsoft Office

EHR systems

Scheduling software

Description du poste

Optum is hiring a Senior Patient Care Coordinator to greet and register patients, handle payments, and schedule visits. The role supports clinic operations 24/7, with travel to other locations for audits as needed.

You will work with clinical staff to ensure smooth patient flow and assist with referrals, authorizations, and training. Ideal candidates have 3+ years in customer service, strong communication, and proficiency with Microsoft Office; healthcare scheduling and EHR experience are