Senior Patient Care Coordinator & Care Access Lead

Optum; Sedalia (MO); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Medical Plan

Dental Insurance

Vision Insurance

Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Job summary

Optum is seeking a Senior Patient Care Coordinator to support the care team and ensure excellent customer service while adhering to Lean processes. The role involves balancing patient flow, insurance tasks, and billing duties in a fast-paced setting.

The position requires a High School Diploma or GED and 2+ years in customer service or healthcare, with proficiency in MS Word, Excel, and Outlook. Leadership and bilingual (Spanish/English) skills are preferred.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service or healthcare related experience.
• Proficiency in MS Word, Excel, and Outlook; able to use multiple web applications.

Responsibilities

• Greets patients and manages wait times.
• Complete check-in/check-out tasks including insurance verification and pre-authorizations.
• Collects co-payments and manages daily deposits.
• Lead other team members and assist with scheduling.
• Process walk-in patients and phone inquiries; schedule appointments.
• Maintain medical records and ensure proper filing/scanning.

Skills

Customer service

Healthcare experience

MS Word

MS Excel

Outlook

Leadership

Scheduling healthcare

Phone triage

EMR knowledge

Bilingual Spanish/English

Education

High School Diploma / GED

Tools

MS Word

MS Excel

Outlook

Job description

Optum is seeking a Senior Patient Care Coordinator to support the care team and ensure excellent customer service while adhering to Lean processes. The role involves balancing patient flow, insurance tasks, and billing duties in a fast-paced setting.

The position requires a High School Diploma or GED and 2+ years in customer service or healthcare, with proficiency in MS Word, Excel, and Outlook. Leadership and bilingual (Spanish/English) skills are preferred.