Senior Patient Care Lead: Scheduling & Patient Experience

Jobtome; Yoder (WY); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Medical plan

Dental and Vision

401(k) Savings Plan

Education reimbursement

Job summary

UnitedHealth Group in Colorado Springs, CO is seeking a Senior Patient Care Coordinator to support the care team, deliver excellent customer service, and adhere to Lean processes. This full-time role requires a High School Diploma and 2+ years of healthcare or customer service experience, with proficiency in MS Word, Excel and Outlook.

Bilingual in Spanish and English preferred. You will greet patients, verify insurance, manage appointments, and coordinate with providers while upholding

Qualifications

• High School Diploma / GED required.
• 2+ years of customer service or healthcare experience.
• Proficiency in MS Word, Excel, and Outlook; comfortable using multiple applications.

Responsibilities

• Greet patients and manage wait times.
• Complete check-in/check-out tasks including insurance verification and authorizations.
• Collect co-payments and manage cashier processes.
• Maintain medical records and coordinate scheduling and communications.
• Answer phones, schedule appointments, and assist with patient inquiries.

Skills

Customer service

Healthcare experience

Bilingual

Leadership

Scheduling

EMR software

Education

High School Diploma / GED

Tools

MS Word

MS Excel

MS Outlook

EMR software

Job description

UnitedHealth Group in Colorado Springs, CO is seeking a Senior Patient Care Coordinator to support the care team, deliver excellent customer service, and adhere to Lean processes. This full-time role requires a High School Diploma and 2+ years of healthcare or customer service experience, with proficiency in MS Word, Excel and Outlook.

Bilingual in Spanish and English preferred. You will greet patients, verify insurance, manage appointments, and coordinate with providers while upholding