Patient Care Lead & Scheduling Specialist

Optum; Virginia; On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum in Colorado Springs is seeking a Senior Patient Care Coordinator to support the care team, handle check-in/out, verify insurance, and coordinate patient flow with a focus on service quality and Lean processes.

This role requires 2+ years of healthcare or customer service experience, strong MS Office skills, and the ability to lead others. Hours are 8am–5pm, Monday–Friday, on-site at 6340 Barnes Rd.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service or healthcare related experience.
• Proficiency in MS Word, Excel, and Outlook.

Responsibilities

• Greets patients and manages wait time.
• Check-in and check-out tasks including insurance verification and precertification.
• Collects co-payments and manages receipts.
• Lead other team members and coordinate with care team.
• Answer phones, schedule appointments, and telecommunication support.
• Maintain medical records and logs; prepare documents for schedule.
• Foster relationships with patients, staff and the public.
• Solve routine to moderately complex problems; support Lean processes.

Skills

Customer service

Healthcare experience

MS Word

MS Excel

MS Outlook

Education

High School Diploma / GED

Tools

EMR software

Job description

Optum in Colorado Springs is seeking a Senior Patient Care Coordinator to support the care team, handle check-in/out, verify insurance, and coordinate patient flow with a focus on service quality and Lean processes.

This role requires 2+ years of healthcare or customer service experience, strong MS Office skills, and the ability to lead others. Hours are 8am–5pm, Monday–Friday, on-site at 6340 Barnes Rd.