Senior Patient Care Coordinator & Team Leader

Jobtome; Fountain (NC); Sur place; USD 28 000 - 50 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical and health plan options

Dental, Vision, Life & AD&D

401(k) Savings and ESPP

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Voluntary Benefits

Résumé du poste

UnitedHealth Group is seeking a Senior Patient Care Coordinator to support the care team, ensure smooth patient flow, and uphold Lean processes. You will handle scheduling, insurance verifications, and patient communications while contributing to service and financial goals.

The role emphasizes leadership, multi-tasking, and strong communication in a fast-paced healthcare environment. Hours are standard business days with opportunities for growth within UnitedHealth Group.

Qualifications

• High School Diploma or GED required.
• 2+ years in customer service or healthcare.
• Proficient with MS Word, Excel, Outlook.

Responsabilités

• Greet patients and manage wait times.
• Complete check-in/out including insurance verification and precertifications.
• Collect co-pays and manage daily deposits per policy.
• Lead other team members and support care team.
• Answer phones, schedule appointments, and triage inquiries.
• Manage medical records and ensure proper filing/scans.
• Maintain relationships with patients, staff and public.
• Identify solutions for non-standard requests and troubleshoot.
• Plan, prioritize, and coordinate tasks to meet objectives.

Connaissances

Customer service

Healthcare experience

MS Word

MS Excel

MS Outlook

Leadership

Scheduling

EMR knowledge

Bilingual Spanish/English

Formation

High School Diploma / GED

Outils

EMR software

Description du poste

UnitedHealth Group is seeking a Senior Patient Care Coordinator to support the care team, ensure smooth patient flow, and uphold Lean processes. You will handle scheduling, insurance verifications, and patient communications while contributing to service and financial goals.

The role emphasizes leadership, multi-tasking, and strong communication in a fast-paced healthcare environment. Hours are standard business days with opportunities for growth within UnitedHealth Group.