Senior Patient Access & Training Specialist

Children's National Medical Center; Washington (District of Columbia); On-site; USD 42,000 - 50,000; Full time

Job summary

Children's National Medical Center in Washington, D.C. seeks a Senior Patient Access Representative to deliver patient services and vital administrative support in ancillary operations. This role requires interacting with parents, patients, and staff to ensure accurate registration and scheduling, as well as providing training and developing staff.

The ideal candidate should have a high school diploma or equivalent, along with at least three years of related experience, and must possess knowledge in customer service and administrative processes. The role demands a commitment to maintaining high-quality standards in patient interactions.

Qualifications

• 3 years of related experience is required.
• Complete Patient Access training curriculum and pass all competency assessments.

Responsibilities

• Provide patient services and administrative support in ancillary operations.
• Collect and verify all demographic information to ensure accuracy.
• Verify insurance eligibility using applicable eligibility system.
• Schedule routine and add-on exams; schedule complex radiological exams.
• Respond to patient portal work lists and assist other employees.

Skills

Customer service skills

Broad knowledge in administrative processes

Computer knowledge

Microsoft Office Experience (Word & Excel)

Typing speed of 35 wpm

Education

High School Diploma or GED

Job description

Children's National Medical Center in Washington, D.C. seeks a Senior Patient Access Representative to deliver patient services and vital administrative support in ancillary operations. This role requires interacting with parents, patients, and staff to ensure accurate registration and scheduling, as well as providing training and developing staff.

The ideal candidate should have a high school diploma or equivalent, along with at least three years of related experience, and must possess knowledge in customer service and administrative processes. The role demands a commitment to maintaining high-quality standards in patient interactions.