Senior Patient Access & Training Specialist

Children's National Medical Center; United States; On-site; USD 30,000 - 60,000; Full time

Job summary

Children's National Medical Center seeks a Senior Patient Access Rep in the 10112 Patient Access unit. The role provides patient services and administrative support in ancillary operations, with focus on accurate demographic collection, insurance verification, and scheduling assistance.

You will train staff, resolve registration issues, and support cross-department workflow. Requirements include a High School Diploma or GED and at least 3 years related experience.

Qualifications

• High School Diploma or GED (Required).
• 3 years Related experience (Required).
• Broad knowledge in administrative processes, customer service skills.
• Computer knowledge necessary.

Responsibilities

• Ensure accuracy of scheduling patients using the department's scheduling system for routine and complex radiological exams.
• Complete bedside registration and update systems as needed.
• Collect accurate demographic and insurance information and ensure form/documentation accuracy.
• Update scheduling systems with cancellations and no-shows; reschedule as needed.
• Greet patients and parents courteously and enter them in the system per policy.
• Obtain insurance information and required consents; ensure forms are stored in medical record.
• Collect and record co-payments and payments; help meet the department's collection target.
• Respond to patient portal work lists and verify insurance eligibility.
• Notify leadership of authorization issues and pre-authorization needs.
• Discuss financial options with parents and refer to Financial Information Center if needed.

Skills

Customer service

Administrative processes

Typing 35 wpm

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Children's National Medical Center seeks a Senior Patient Access Rep in the 10112 Patient Access unit. The role provides patient services and administrative support in ancillary operations, with focus on accurate demographic collection, insurance verification, and scheduling assistance.

You will train staff, resolve registration issues, and support cross-department workflow. Requirements include a High School Diploma or GED and at least 3 years related experience.