Pediatric Patient Access Specialist

Children's National Hospital; Lanham (MD); On-site; USD 28,929 - 56,481; Full time

Job summary

Children's National Hospital is seeking a Patient Access Representative to provide front-line support in a busy department in Lanham, MD. You will verify demographics and insurance, schedule ancillary services, and assist with registration and billing processes as part of a collaborative team.

The role emphasizes accuracy, excellent customer service, and the ability to handle multiple tasks under supervision. The department supports growth toward a Senior Patient Access role.

Qualifications

• Broad knowledge in administrative processes and customer service.
• Computer literacy and proficiency with data entry.
• Typing speed of at least 35 words per minute.

Responsibilities

• Schedule patients and verify charge codes against diagnostics.
• Register patients online/in person with courtesy and accuracy.
• Collect demographics and insurance information; update systems.
• Respond to patient portal work lists and manage inquiries.
• Greet patients/parents and obtain consents and IDs as needed.
• Assist with cash collections and daily reconciliation.
• Support billing preparation and office operations as required.

Job description

Children's National Hospital is seeking a Patient Access Representative to provide front-line support in a busy department in Lanham, MD. You will verify demographics and insurance, schedule ancillary services, and assist with registration and billing processes as part of a collaborative team.

The role emphasizes accuracy, excellent customer service, and the ability to handle multiple tasks under supervision. The department supports growth toward a Senior Patient Access role.