Pediatric Patient Access Specialist

Children's National Hospital; Rockville (MD); On-site; USD 29,000 - 56,000; Full time

Job summary

Children's National Hospital is seeking a Patient Access Representative to greet families, register patients, verify insurance, and support scheduling needs. You will handle demographic data collection, explain payment options, and process co-payments with a focus on accuracy and compassionate service.

The role involves coordinating with patients, families, physicians, and staff while following department policies. A high school diploma and prior customer service experience are required.

Qualifications

• Broad knowledge in administrative processes and strong customer service skills.
• Basic computer skills and office software proficiency required.
• Microsoft Word and Excel experience preferred to support daily tasks.

Responsibilities

• Greet patients and families and register them accurately in the system.
• Verify insurance, collect demographic data, and support scheduling needs.
• Explain payment options and collect co-payments as needed.
• Handle phone and in-person inquiries with courteous service.
• Maintain accurate documentation and ensure timely workflow across departments.

Skills

Administrative processes

Customer service

Computer literacy

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Children's National Hospital is seeking a Patient Access Representative to greet families, register patients, verify insurance, and support scheduling needs. You will handle demographic data collection, explain payment options, and process co-payments with a focus on accuracy and compassionate service.

The role involves coordinating with patients, families, physicians, and staff while following department policies. A high school diploma and prior customer service experience are required.