Senior Patient Access Specialist — Hybrid Role

Brigham and Women's Hospital; Boston (MA); Ibrido; USD 31.000 - 44.000; Part-time

Descrizione del lavoro

Brigham and Women's Hospital is seeking a Patient Access professional to collect and record required information accurately, while delivering a positive patient experience and supporting onboarding for junior staff.

You will schedule appointments, pre-register patients, answer inquiries, assist with billing, and ensure HIPAA compliance. Proficiency in Microsoft Office and EMR systems is required. Hybrid work with per diem status and hourly pay between $22.22 and $31.71.

Competenze

• High School Diploma or equivalent required.
• 2-3 years of experience in a healthcare setting, with a focus on patient access and registration.
• Experience with patient access procedures and healthcare regulations.
• Proficiency in Microsoft Office and electronic medical record systems.

Mansioni

• Ensuring that all necessary information is accurately collected and recorded.
• Providing a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes.
• Supporting onboarding efforts of junior staff by mentoring, being a go-to for day-to-day questions, and training.
• Training and mentoring patient access representatives and serve as a go-to for day-to-day questions.
• Greeting patients and provide them with exceptional customer service and support.
• Scheduling appointments, pre-register patients, and process patient information accurately and efficiently.
• Responding to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Ensuring that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
• Staying up to date on healthcare regulations and policies and apply them in daily operations.

Conoscenze

Patient access procedures

Active listening

Communication

Multitasking

Microsoft Office

EMR systems

HIPAA compliance

Customer service

Formazione

High School Diploma or Equivalent

Associates Degree Healthcare Administration preferred

Strumenti

EMR systems

Descrizione del lavoro

Brigham and Women's Hospital is seeking a Patient Access professional to collect and record required information accurately, while delivering a positive patient experience and supporting onboarding for junior staff.

You will schedule appointments, pre-register patients, answer inquiries, assist with billing, and ensure HIPAA compliance. Proficiency in Microsoft Office and EMR systems is required. Hybrid work with per diem status and hourly pay between $22.22 and $31.71.